Privacy Policy

Scope and principles

39Kids (the “Site”) is committed to operating services that children and families can use with confidence. This policy applies to pages on 39kids.com, analytics, and the shared contact form. Please see each product’s privacy policy for information handled inside an app.

Contact information we handle

The shared contact form handles information you provide so we can respond and communicate as needed.

• The app or service your inquiry concerns
• Name and email address
• Inquiry category and message
• Optional device and OS information
• Display language, submission time, and technical information needed to process the submission

Analytics and cookies

The Site uses Google Analytics 4 to understand usage and improve the experience. Google Analytics may use cookies and similar technologies to collect information such as pages viewed, device environment, and approximate region. We do not use this data to directly identify you. Collection can be limited through browser settings and Google’s opt-out tools.

Third-party processing

We use Formspree for form delivery and Google Analytics for measurement. Information may be processed by these providers as necessary to deliver their services. We do not sell contact information for advertising, except where disclosure is required by law.

Purpose, retention, and security

We use inquiries to respond, verify the sender when necessary, investigate problems, improve services, and prevent abuse. We do not retain information longer than reasonably necessary and use appropriate safeguards, including those provided by the services we use.

Children’s privacy

Children under 13 should not enter their own name, email address, or other personal information. A parent or guardian should contact us instead. We do not intentionally collect a child’s personal information without parental consent.

Access, correction, deletion, and contact

To request access, correction, or deletion of information submitted through the form, contact us through the shared contact page. We will respond after appropriate identity verification, subject to applicable law and the information we hold.

Changes to this policy

We may update this policy when laws, service providers, or Site features change. Material changes will be communicated clearly on the Site.